After two years of persistence, sweat and tears, Contact Resolution Officers based in our control room at Atlas Court have been awarded a pay re-grade which takes them from a Band B wage to a Band C, and its all thanks to our Atlas Court UNISON Representative Phil Kealey!
With pressure from our branch, support from management and the Senior Command Team as well as HR we have successfully gained Contact Resolution Officers the pay they deserve.
Phil, being a Contact Resolution Officer himself, submitted the re-grade application as he felt the wage being paid was not proportionate considering the important work carried out by him and his colleagues. Contact Resolution Officers are the first point of contact for members of the public and, as well as listening to harrowing incidents over the phone, their skills and professionalism gets people help in their hour of need.
Phil has already received so many lovely messages from our Contact Resolution Officer members and this just proves what your union can do for you!